Help Center
Something not working as expected?
Here are the answers to the questions and issues that come up most often when using ZeroChats. Search for yours, see what others have run into, or write to us if you can't find it.
Browse by area
If you know which part of the product is giving you trouble, go straight there.
AI Assistant and prompts
When the AI doesn't answer the way you want, repeats messages, ignores rules or sounds off.
Instagram and WhatsApp connection
Errors when connecting, automatic disconnections, problems with the Meta API.
Sales links
They don't go out when they should. They go out when they shouldn't. Broken format on the lead's end.
Content
Content doesn't reach the lead, the AI doesn't trigger it, unsupported formats.
Follow-ups
They don't fire, they repeat, they fall outside the 22h window, the sequence drifts.
Reels and Posts
The DM doesn't arrive after a comment, conflicts with ManyChat, keywords that don't fire.
Appointment scheduling
Calendly, GoHighLevel and Booked: sync, time zones, appointments that aren't created.
Funnel and leads
A lead doesn't change state, transitions that don't apply, leads stuck in Discovering.
Credits, plans and account
Credit usage, plan changes, cancellations, collaborators, password.