Help Center

Something not working as expected?

Here are the answers to the questions and issues that come up most often when using ZeroChats. Search for yours, see what others have run into, or write to us if you can't find it.

Describe your problem. E.g.: "the AI repeats messages" or "error connecting Instagram" ⌘K

Browse by area

If you know which part of the product is giving you trouble, go straight there.

AI Assistant and prompts

When the AI doesn't answer the way you want, repeats messages, ignores rules or sounds off.

Instagram and WhatsApp connection

Errors when connecting, automatic disconnections, problems with the Meta API.

Sales links

They don't go out when they should. They go out when they shouldn't. Broken format on the lead's end.

Content

Content doesn't reach the lead, the AI doesn't trigger it, unsupported formats.

Follow-ups

They don't fire, they repeat, they fall outside the 22h window, the sequence drifts.

Reels and Posts

The DM doesn't arrive after a comment, conflicts with ManyChat, keywords that don't fire.

Appointment scheduling

Calendly, GoHighLevel and Booked: sync, time zones, appointments that aren't created.

Funnel and leads

A lead doesn't change state, transitions that don't apply, leads stuck in Discovering.

Credits, plans and account

Credit usage, plan changes, cancellations, collaborators, password.