Credits, plans and subscription

How credits work

Every complete conversation with a lead uses one credit.

• A conversation covers the entire interaction with the same lead, from the first message until it closes: it can last 2 hours or several days, include follow-ups and re-engagements, without consuming extra credits.
• The counter resets automatically at the start of each billing cycle.

The Credits page shows a bar with what you’ve used against what your plan includes, and the wording follows how you’re billed:

• Monthly billing — the bar measures the credits used this month against the credits included per month.
• Annual billing — you get the whole year’s volume up front, so the bar measures the credits used this year against the credits included per year. It isn’t split by month: you can spend more in a busy month and less in a quiet one, and the counter only resets when the subscription renews.

BUSINESS plan

This is the current ZeroChats plan. It’s available with monthly or annual billing; both variants include the same limits, and the annual one bundles the whole year’s conversation volume.

Limit	BUSINESS (monthly)	BUSINESS (annual)
Conversations	3,000 per month	36,000 per year
Businesses	Up to 10	Up to 10
Accounts (Instagram or WhatsApp)	1	Up to 3
AI agents	Unlimited	Unlimited

The account limit is shared between Instagram and WhatsApp: every connected account, whatever the channel, takes up one slot.

Change effective July 15, 2026

As of July 15, 2026, the number of included accounts is: BUSINESS monthly includes 1 account and BUSINESS annual includes up to 3 accounts. Before that date, both variants included up to 10. The limit counts Instagram and WhatsApp accounts the same way.

If you hit the conversation limit, you can buy additional packs. Purchased credits:

• Never expire: they stay available indefinitely.
• If you don’t consume a pack during the month, the remaining credits roll over to the next month.

More detail on how to create AI agents in AI Assistant.

Automatic credit top-up

So you never run out of credits in the middle of a campaign, you can turn on automatic top-up. When your available credits drop below the minimum you set, ZeroChats automatically charges your saved payment method and adds the credit pack you chose.

You set it up from the Credits page by turning on Automatic top-up:

• Pack to buy: the credit pack that will be added on each top-up.
• Minimum credits: the threshold that triggers the purchase. When your available credits drop below that number, the pack is bought automatically.

Save the settings to activate it. You need a saved payment method, and you can turn off the top-up at any time from the same page. Credits bought automatically follow the same rules as manual packs: they never expire and add to whatever you already have.

Connecting more accounts than your plan includes

Your plan’s account limit is shared between Instagram and WhatsApp. If you try to connect more accounts than your plan allows, you have two options:

• Buy extra accounts: you can add additional accounts from the panel by choosing how many you need. Each extra account works for Instagram or WhatsApp interchangeably. They are billed separately each month, and the price per account is shown before you confirm the purchase.
• Upgrade your plan if the annual variant or a higher plan already covers what you need.

If you already had more accounts connected than your current plan includes (for example, after a change in limits), the accounts that fall outside the plan stop responding automatically and you’ll see a notice on the business panel inviting you to buy more accounts to reactivate them. The ones within the limit keep working normally; order is respected by connection age (the oldest ones stay active first).

PRO plan (discontinued)

Discontinued plan

The PRO plan is no longer available for new subscriptions. Only accounts that already had it can keep using it with their current limits.

Limit	PRO
Conversations	500 per month
Businesses	1
Accounts (Instagram or WhatsApp)	1
AI agents	Up to 3

Academy and free credits

ZeroChats includes an Academy section with video tutorials organized by topic (AI agent, sales links, CRM, follow-ups, configuration, comments, statistics).

Completing lessons unlocks free credits that are added to your account.

Cancel your subscription

Cancelling is not done from the Subscription section. The button to cancel lives in your Profile:

1. Click the button with your initial in the top-right corner.
2. Open Profile.
3. At the bottom of the page, click the cancellation link.
4. That link takes you to the Cancel subscription button. Click it and confirm.

Don’t look for cancellation under Subscription

Subscription is where you manage your plan, payment method and invoices, but the option to cancel is not there. Cancelling is always done from Profile.