Account, billing and support

This page gathers operational questions that tend to come up once ZeroChats is already running: account access, billing, support, team permissions and conversation data.

Profile and login email

From Profile you can review the basic details and options available for your user. Everything about your plan — cancellation included — lives under Subscription.

If you need to change the email you use to sign in and you do not see a direct option in the panel, open a support ticket. The team should validate the change to avoid leaving the account or its businesses without access.

To change your password, use Forgot your password? on the sign-in screen: you’ll get an email with a link to set a new one. There’s no password field inside the panel.

Changing your password closes open sessions

When you reset your password, every open session on your account is closed, including the ones on other browsers and devices. You’ll have to sign in again with the new password. That’s what makes resetting it worth anything if you think someone else had access.

Trial countdown

While your account is still on the trial, the dashboard shows a banner at the top with a countdown and the title Subscribe before your trial ends. The window is 7 days from the date the account owner registered, and the banner disappears as soon as you subscribe to a plan.

Another announcement may rotate next to the countdown, offering a perk for subscribing before it runs out: a personalized session with the team, available during the first few days.

It is not a deadline to connect Instagram or WhatsApp

The countdown tracks the time left to subscribe, not to connect your accounts. Connecting Instagram or WhatsApp does not stop it: what removes the banner is subscribing to a plan from Subscription.

On shared businesses

If you operate a business someone shared with you, you see the same banner as the owner. The countdown is always calculated from the owner’s registration date, not yours.

Invoices, payment method and subscription

Billing is managed from Subscription:

• If you do not have an active plan yet, you will see the pricing table to subscribe.
• If you already have an active subscription, the page shows your Current plan and when it renews, your Extra accounts (how many you use out of those you have, with the Manage extra accounts button) and, on a monthly plan, the step up to the Annual Plan by booking a call with the team.
• The Manage subscription button opens Stripe’s secure billing portal, where you can update the payment method, change your plan, and view or download your subscription invoices.
• At the bottom of the page, a quiet link opens the Cancel subscription flow. Step by step in Credits, plans and subscription.

If you’re on an annual plan

Annual plans are tailored with an advisor, so under Subscription you’ll see a single card with the Talk to your advisor button: changes, billing, questions and cancellation too are handled with that person.

Invoices for credit purchases

Stripe’s portal shows your subscription invoices. Credit pack purchases and automatic top-ups are one-off payments and may not appear in that invoice history. If you need an invoice or receipt for a credit purchase, open a support ticket including the business, the amount and the date of the charge.

Can’t find a month’s invoice or change your plan?

If a specific month’s invoice is missing, or if the only option you see when trying to change plans is to cancel, open a support ticket with the business and the charge details. Some plan changes (such as moving to the annual plan) are handled with the team.

If you no longer have an active subscription

The Manage subscription button — and with it access to the Stripe portal and your invoice history — only shows while you have an active plan. If your account is in ZeroChats Standby you still have it, because the pause keeps your subscription. If you’ve cancelled your subscription and need invoices from earlier months (to file taxes, for example), the Subscription page will show the pricing table instead: request them by opening a support ticket, stating the business and the months you need.

If you’re about to cancel and know you’ll need those invoices, download them from the Stripe portal before you do.

Can’t pay with American Express?

If your American Express card is not accepted when subscribing to a plan or buying credits, open a support ticket including the business and the error you see. The team will review your case and give you options to pay with that card.

For included credits, extra packs and credit reset behavior, see Credits, plans and subscription.

Support

The Support entry in the sidebar (and the floating button of the same name) opens the ZeroChats Support Assistant: ask it first, since it answers most questions about how each section works and how to set it up. If you still have doubts after asking, an Open a ticket button appears at the foot of the assistant so you can talk to a person on the team: describe the case and attach files.

Always include:

• Which business is affected.
• Which channel fails: Instagram, WhatsApp, comments, Calendly, GoHighLevel, etc.
• A concrete lead, message or moment where it happened.
• Screenshots or files if they help reproduce the issue.

When the team closes your ticket, the next time you open the panel you’ll see a prompt to rate the support you received. You can score it in a second or press Not now to skip it. Tickets closed more than a week ago are no longer asked about.

Affiliate program

ZeroChats has an affiliate program for people who recommend the tool. It runs on a separate portal, with its own sign-up and its own dashboard.

To get in, open your account menu (top right) and click Affiliates. There’s also a shortcut in the dashboard header.

That portal is where you’ll find your referral link, the tracking of the sign-ups you bring in, and the status of your commissions.

Questions about commissions or payouts

Program terms and how you get paid are handled from the affiliate portal, not from your ZeroChats subscription. If you need to confirm an amount or when it’s paid out, open a ticket in Support.

Team access

The owner of a business can share it with other people so they can operate or review it, inviting them by email or via a share link, with permissions by category (conversations, configuration, and analysis). It’s managed from the Team section in the sidebar, visible to the owner only. See the step-by-step in Team: inviting other people.

Best practices:

• Share access only with people who need to operate or review that business.
• Adjust each person’s permissions to what they need: conversations, configuration or analysis.
• To remove access, remove the user or regenerate the link from the share dialog.

Exporting or analyzing conversations

You can review conversations from the leads view and use statistics/reports to analyze performance, objections and conversions.

If you need a bulk export or a specific format for external analysis, open a support ticket and include the business, date range and purpose. Do not assume every export is available automatically from the panel.

External integrations and automations

The documented native integrations are Instagram, WhatsApp, Calendly, GoHighLevel, HubSpot, Meta Pixel and MCP when available for your plan or account.

For tools like Zapier, Make, ManyChat, external forms or custom webhooks:

• Avoid connecting two automations that reply to the same comment or DM at the same time.
• If you use ManyChat together with ZeroChats, pay special attention to message and comment routing.
• For custom automations, check with support first or use MCP if your use case fits the supported actions.