Common issues

This page collects the issues that come up most often when using ZeroChats and how to fix them. If your case isn’t here, contact support from the dashboard.

The AI doesn’t respond the way I want

The AI follows the agent’s prompt to the letter. If the responses aren’t what you expected:

1. Review the prompt in Configure → Edit prompt. Put critical rules in UPPERCASE and repeat them: it helps the AI prioritize them. Be specific about what it must and must not do.
2. Rewrite the prompt using Edit with AI. Describe in natural language how you want your agent to behave and let it rephrase the prompt for you.
3. Test in the Simulator until the behavior feels right. Responses are instant.
4. Learn from real conversations. Copy the chat from the leads panel, paste it into Edit with AI and say exactly how you’d have wanted the AI to reply at that point. The AI adjusts the prompt to fix that kind of situation.
5. If the scenarios are very different, don’t put every script into a single prompt. Create separate agents and use delegations so the lead moves from one to another based on context.

Content doesn’t arrive by DM when commenting

If the lead comments the right keyword but the private message never reaches them, the usual cause is one of these three:

• The lead doesn’t allow messages from your Instagram account.
• ManyChat is active and is replying to the comment before ZeroChats. Run only one of the two automations per post.
• Meta failed to deliver the DM. It’s an intermittent failure on Meta’s side and also happens with other tools. If it repeats a lot, check the Instagram connection status in Business configuration.

More detail in Reels and Posts.

Error 400 — Invalid Session when connecting Instagram

It sometimes appears when clicking Connect Instagram. To fix it:

1. From Instagram (mobile or web):
   • Go to Settings and Privacy.
   • Open Website permissions or Apps and websites.
   • Check the Active and Expired tabs.
   • Look for the ZeroChats app and click Remove or Disconnect.
2. Return to the ZeroChats dashboard and start the connection process from scratch.

If the error persists, also check:

• That the Instagram account is Creator or Business type.
• That it is linked to a Facebook page.
• That the option Settings → Accounts Center → Your information and permissions → Your activity off Meta technologies is enabled.

Accounts restricted by Meta

Meta may block API usage on accounts where it detects practices like buying followers. In that case, this error will appear only for that account and can’t be solved from ZeroChats.

Cancel your subscription

1. Click the button with your initial in the top-right corner of the dashboard.
2. Open Profile.
3. Scroll to the bottom and click Cancel subscription.